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Welcome to Club Individual

Club Individual is a free lifestyle & rewards club, accessible via the Club Individual app or online where members collect points when you drink or dine and enjoy exclusive rewards.

Join our Lifestyle

Be rewarded every time you dine at Riva blu with Club Individual, our lifestyle & rewards club. It’s free to join and when you do, you’ll receive a £20 Welcome Dining Gift to spend however you like on food or drink at any of the restaurants in our collection.

That’s not all, you will also be entitled to a whole host of everyday money back rewards including 5% back on everything you spend. There’s also an extensive members What’s On Guide so you’ll be the first to hear about new restaurant openings, exclusive parties and ticketed events.

PLATINUM CARD BENEFITS

  • A Welcome Dining Gift
  • 5% of your total bill back on to your card
  • Double points 7 days either side of your birthday
  • Seasonal promotions
  • Complimentary room hire
PLATINUM CARD BENEFITS

BLACK CARD BENEFITS

  • 10% of your total bill back on to your card
  • Double points 7 days either side of your birthday
  • Invites to new restaurant openings
  • Your first tea or coffee of the day is on us (one hot drink per Black Card Member)
  • Invites to exclusive Black Card parties
  • Complimentary room hire
BLACK CARD BENEFITS

Got questions?

Find all the answers you’re looking for…

MY ACCOUNT
How can I update my personal details? Toggle

If you have updated any of your contact details including home address, telephone number or email address, you can edit these under the account page on the app. Go to the menu in the top left hand corner of the home screen, choose Account and the Details to edit.

Can I opt out of receiving emails from you? Toggle

Yes of course, at the bottom of any email you receive from Individual Restaurants/ Club Individual there is an unsubscribe link. Please select this, you will be unsubscribed from our mailing list but your membership will not be affected.

CARD
How can I be eligible for a black card? Toggle

The Club Individual Black Card is the second tier membership available to those guests who have spent over £2,500 at any of our restaurants in a year. Once you have reached this criteria you will be contacted and invited to join the next tier of membership. If you think you have reached this criteria and haven’t been contacted, please email [email protected] Once your application has been processed you will be able to take advantage of the additional Black Card rewards.

Where can I use my card? Toggle

You can use your card in any of our restaurants. These include The Restaurant Bar and Grill, Piccolino, Bank Restaurant and Bar and Riva Blu. A full list of restaurants can be found within the restaurants section each brand on the app.

CLUB INDIVIDUAL REWARDS
How do I register for Club Individual Rewards? Toggle

If you would like to register for a Club Individual reward, such as double points, open the rewards section in the Club Individual app and click on the “claim” button.

How do I check my rewards' status and reward points? Toggle

To check the status of your rewards, open the rewards section in the app and select a reward you’d like to check. At the bottom of each reward, you will either see a “claim” button or a greyed out box stating “claimed,” which means the reward is currently active.

To check your reward points, click on “Your Card” and select “View Statements” on the card screen.

Do my reward points have an expiry date? Toggle

Your Welcome Dining Gift is valid for 28 days from the date of registration. Other reward points such as Double Points, will expire after 2 years if not redeemed.

POINTS
How can I find out how many points I have? Toggle

Click on ‘your card’ on the navigation panel at the bottom of the app. Choose ‘view balance’ and your points and monetary value will be displayed.

How can I redeem my points? Toggle

Show your server your virtual card when paying your bill and the amount of points you wish to use will be deducted from your account.

How do I collect my points? Toggle

Show your server your virtual card when paying your bill and your points will be added to your account.

I don't have enough points on my card to pay the full bill amount. Can I use the points to pay part of the bill? Toggle

Of course you can, just let your server know this is what you would like to do and they will deduct the points from your account and charge you for the rest of the bill amount.

OUR COLLECTION OF RESTAURANTS